Support Engineer

We're Ryze AI (San Francisco) — an AI marketing agent that runs SEO and paid ads for 2,000+ businesses. Five of us, $2M ARR in three months. Support here is AI-native: an agent works the front line and already resolves 90% of customer questions on its own. It hands off to a human only when it can't finish the job.

The role

You're that human. You take the tickets the agent escalates, onboard new customers, and jump on calls when something needs a person. Then you do the part that matters most — you go back into the agent (its prompts, its tools, its knowledge) so the next customer with that problem never reaches you at all.

Done right, your queue gets smaller every week. That's the job, not a side effect of it.

What you'll do

• Own escalated tickets end to end — chat, email, live calls
• Onboard new customers: get their integrations connected and get them to first result
• Read the agent's conversations and find exactly where it broke — wrong answer, missing tool, missing context
• Fix it at the source: prompts, tools, knowledge base — and watch the handoff rate drop
• Turn recurring problems into product work; you'll shape what gets built next

Who gets the job

Someone who has done real frontline support inside a technical product — SEO, analytics, ads, any tool where customers hit integrations and data, not just billing questions. You know what a broken Google Search Console connection looks like at 2am.

Sharp English — you'll be writing to customers every day. You live inside AI tools daily — not as a user, but as someone who makes them behave.

Remote, full-time, we hire worldwide. Salary above local market.